Refund Policy

Last updated: September 2026

Our Refund Philosophy

How we approach refunds at BDUSP.

At BDUSP Host, we believe refunds should be fair — not a policy designed to avoid paying you back. We refund based on how much of the service you've actually used. We process refunds every day of the year, without exception.

1. Refund Tiers

Within 3 Days
100% Full Refund — No questions asked. Full amount refunded to your wallet.
Within 15 Days
~50% Partial Refund — Approximately half of the remaining service value is refunded.
After 15 Days
Prorated Refund — Calculated based on the unused portion of your service period. You only pay for what you used.

2. Example Calculation

Scenario: You purchase a 1-month hosting plan for ৳299 and request a refund on day 20.

Total plan duration: 30 days. Days used: 20 days. Days remaining: 10 days. Daily rate: ৳299 ÷ 30 = ৳9.97. Estimated refund: ≈ ৳99.70.

Exact refund amounts are calculated by our admin and may vary slightly. Refunds are always credited to your wallet.

3. Non-Refundable Items

Domain Registrations
Once a domain is registered, it cannot be refunded.
Voluntary Wallet Balance
Wallet balance added voluntarily and not tied to a specific service order.
Terminated Services
Services terminated due to a violation of our Terms of Service.
Expired Services
Services that were not renewed within the grace period.

4. How to Request a Refund

Contact Us
Reach out via WhatsApp or Telegram — both channels are monitored daily.
Provide Details
Include your username and the order/service details in your message.
State Your Reason
Tell us the reason for your refund request.
Processing
Our admin will review and process the refund to your wallet — usually within 24 hours.
WhatsApp — Request Refund Telegram — Request Refund

5. Our Promise

We refund every day of the year. No hidden clauses. If you're unhappy with our service, we want to make it right — fairly and promptly. Reach out to us any time and we'll do our best to resolve your concern.

6. Contact

To request a refund or ask questions about this policy, contact us through any of the channels below:

WhatsApp Telegram Email